Support

How can we help?

Last updated 2026-05-06

Cuts Studio is built and maintained by one person. Every email goes straight to me — no support queue, no ticketing system. I usually reply within one business day.

Before you write

If you're hitting an issue, sending these along makes it much faster to fix:

• A short description of what you tried and what went wrong.
• Your macOS version (Apple menu → About This Mac).
• Your Cuts Studio version (Cuts Studio → About Cuts Studio).
• If a render or transcript failed: the source file's resolution, codec, and length if you know them.
• Optionally a screenshot of the error or the panel that misbehaved.

Frequently asked

Which Macs are supported?

Cuts Studio runs on Apple Silicon Macs (M1 or newer) running macOS 14 Sonoma or later. The on-device transcription and language model work best on M-series chips because they use the Neural Engine.

Where do exports save?

By default, into the folder you choose in the Export panel. There's no hidden cache of your renders — everything stays under the path you picked.

Why isn't my video transcribing?

Transcription needs an audio track. If your file is video-only or the audio is very low, Whisper produces no output. Try a clip with clear spoken audio. If you still see nothing, write in.

Can I use Cuts with Final Cut, Resolve, or Premiere?

Yes — export the rendered video, or export the SRT subtitle track, and import either into your timeline. The roundtrip happens at the file level. There's no XML/AAF interchange yet.

Do I need an internet connection?

No. Cuts Studio runs entirely offline once installed. The transcription model and the LLM ship inside the app bundle, so you can edit on a plane, a train, or a Mac with the network turned off.

How do I reset Cuts Studio?

Quit the app, then delete ~/Library/Application Support/Cuts/ and (if you installed from the App Store) the sandbox container at ~/Library/Containers/com.brenno.cutsdesktop/. Re-launch and you're starting fresh.

Found a bug?

Email it. Include the steps to reproduce and the version. I track every report personally.

Got a feature request?

Also welcome. The roadmap is shaped by what users actually run into, so a one-line note about why you need something carries more weight than a long spec.

Privacy

Cuts Studio doesn't collect any data, doesn't include analytics, and doesn't talk to any server. The full breakdown lives in the Privacy Policy.

Contact

Anything not covered here: contact@brennocastro.com.